design process
Viva la Violette provides an extensive portfolio for you to review before purchasing, to be sure that you are comfortable with the design style. The design process for your website or blog begins with a short questionnaire. The questionnaire will help me get an idea of your style and preferences for the design. Once the questionnaire is received, I will begin the design phase on your agreed upon project start date. Once an initial design is sent, you are allowed to make up to three rounds of revisions. If by some chance you are still not completely satisfied with the designs after three rounds of revisions, you can continue to commission Viva la Violette at the rate of $75/hr.
timeframe
I do my very best to deliver your completed project as soon as possible. Custom Design packages average 2-4 weeks from idea to install. An initial design is sent to you in 3-4 business days after your project start date. Of course these are based on average times, and can change due to delayed communication, extra addons, etc. You can also contact me to see if a rush option is available for your project.
communicate
I prefer to communicate by email, as it is my fastest method of contact. Once you contact me, you will get a response within 24-48 hours. During the design phase, it is very important that we communicate often so that we can get your project finished as soon as possible.
custom design support
Four working days of support will be available following the completion of your project- starting on the day your website or blog is installed. It will be your responsibility to bring to my attention any things that may need to be edited/tweaked. Any work requested after these four days will be charged by an hourly fee of $75/hr. You can always refer to my tutorials and documentation on the blog for further guidance.
contract
If you are purchasing a custom design package, you will be sent a contract to sign electronically. The contract will need to be signed by both of us before your project start date.
premade theme support
By purchasing the Genesis Framework along with any premade theme designed by Viva la Violette, you will gain access to the Studiopress Forums. These forums are a wealth of knowledge and include many general tutorials for customization. For theme specifics only, visit the premade themes page.
hosting
If you need to purchase hosting or a domain, I highly recommend Hostmonster.
payment and refund
Viva la Violette accepts payments with PayPal and Credit Cards. All payments are due up front prior to the project start date. A 50% deposit may be made to reserve your date on the calendar, if your order total is $2000.00 or more. Once an order or deposit is placed and payment is made, it is non-refundable. If placing a deposit, the remaining balance is due on or before your project start date.
hours of operation
My current schedule is Monday-Thursday, 9am-5pm.
compatibility
All designs are tested and compatible with the latest versions of Google Chrome, IE, Mozilla Firefox, and Safari. If you would like your blog or website to be mobile responsive, please make sure to choose a mobile responsive package or purchase it from the add-ons page.
copyright
You will own the graphics and other visual elements that are created for this project. Viva la Violette also requires a link to be displayed at the bottom of your new website or blogsite for the duration of the use of the design. I also reserve the right to display and link to your completed project on blog posts and through social media (Pinterest, Facebook Page, etc).
agreement
By purchasing from Viva la Violette, you agree to the terms listed above.
